Refund policy

Because each Renaissance Gallery piece is made-to-order, all sales are final.

We do not accept returns, cancellations, or refunds once an order has been placed.

Please double-check your size, color, and address before completing your order.

Damaged or Defective Items

If your item arrives damaged, defective, or with a manufacturing error, contact us within 48 hours of delivery.

Please email:

📧 support@renaissancegallery@gmail.com

Include:

Your order number
Photos/videos of the damage
A brief description of the issue

If approved, we will offer:

A replacement, or
A store credit

No cash refunds are issued.

Wrong Size / Exchanges

We currently do not offer size exchanges due to the made-to-order nature of our products.

Make sure to review our size chart carefully before ordering.

Order Changes & Cancellations

Orders cannot be cancelled or changed after 12 hours, as production begins shortly after purchase.

Lost or Stolen Packages

We are not responsible for:

Packages marked as “delivered” but not received
Incorrect shipping addresses entered at checkout
Carrier delays
Stolen packages

For lost packages, please contact the shipping carrier directly.

Return to Sender

If an order is returned to us because of an incorrect address, incomplete address, or failure to pick up the package, the customer is responsible for paying a reshipping fee.

For any questions or concerns: renaissancesgallery@gmail.com